Please register your printer by fill-up the form at the end of this page – no warranty work can be scheduled on non-registered printers. Always have your printer serial number available when requesting service. The YottaUSA printer series includes a one year, parts and labor, on-site limited manufacturer’s warranty. YottaUSA warrants to the original purchaser that the printer will perform according to the manufacturer’s specifications and be free from defects in workmanship for a period of one year from the date of original purchase (proof of purchase required) if purchased and used in the United States or Canada. This warranty is non-transferable.
Warranty does not cover:
1. Components classified as consumable items, or components required to be replaced in the course of routine maintenance, as defined in the user manual, are not covered by the manufacturer’s warranty.
- Life expectancy of consumable and routine maintenance items is based on normal printing; defined as 8 hours per day, 5 days per week.
- Printing conditions greater than normal will require consumable and maintenance items to be replaced at an accelerated schedule.
2. Damage caused by neglect or improper user level maintenance as defined in the user guide or supplemental information shipped with your printer. The following procedures are required user maintenance:
- Inspect and clean the print heads with cleaning solution and a lint free cloth.
- Inspect spit tray for dry debris.
- Dispose of waste ink as needed.
- Ensure nozzles are clear through routine cleanings and nozzle checks by performing ink purges and wet (using cleaning solution and lint free wipes) wipe of print heads as needed.
3. Damage and/or problems arising from environmental location and operation of the printer. Refer to installation guide for proper environmental locations and requirements.
4. Supplies necessary to operate, troubleshoot and test the printer, including wipes, cleaning fluid, inks, media, etc.
5. Damage caused through use of non-YottaUSA approved inks and ink delivery systems other than the system designed and built into YottaUSA printers. The YottaUSA F25 ink is the only ink approved at this time.
6. Damage caused through use of third-party parts, components and/or interfaces.
7. Damage from service performed by non-YottaUSA authorized personnel.
8. Damage caused by shipping, abuse, misuse, improper installation, improper maintenance, neglect, facility power and/or electrical system.
9. RIP, network and connectivity issues, color management, application issues.
10. Printers transported or shipped outside the U.S and Canada.